1. Cancelling as a passenger
Before the captain accepts: tap Cancel request on the booking and pick a reason. The request is closed at once.
After the seat is confirmed: tap Cancel trip and pick a reason. The captain is told, and the seat is released.
After you board: a trip that has started cannot be cancelled in the app. If you need to stop, tell the captain and use SOS if you feel unsafe.
If the captain does not come or does not answer, choose Captain is not responding. Your seat is released and you can book another ride.
2. Cancelling as a captain
A captain can cancel one passenger or the whole ride before it starts, with a reason. Every passenger on the ride is told at once. If the captain changes the departure time, passengers are asked first and can keep the seat or cancel.
3. Cancellation fee
ShareRides does not charge passengers or captains a cancellation fee at present. If this changes, the amount will be shown in the app before you confirm a booking, and it will not apply to bookings made earlier.
4. Refunds
You pay the seat fare to the captain in cash after you are dropped. Since nothing is paid to ShareRides in advance, there is usually no money to refund.
If you used wallet credit on a booking that is cancelled before you board, that credit goes back to your wallet. Wallet credit is not refunded in cash.
If you paid a captain for a trip that did not happen, write to us with the booking date and route. We will check the trip record and help you raise it with the captain. Cash paid directly between users is not held by ShareRides.
5. Platform fee for captains
The captain’s platform fee applies only to passengers who travelled. A booking that is cancelled, or where the passenger did not turn up, has no platform fee.
6. Repeated cancellations
Cancelling often, or not turning up after booking, affects other people. We may review an account with many cancellations or no-shows, and may limit bookings or publishing.
7. Complaints
For any problem with a cancellation, write to info@sharerides.in with the booking date and route. We acknowledge within 24 hours and resolve within 15 days.
